or call 603 998 1947

We are 100% committed to customer satisfaction!  

We very rarely have requests for returns.  Nevertheless, below are our general guidelines. Please contact us if you have any issue with any product we sell.  We will be more than happy to work with you! 

Product Returns:

We will gladly provide (excluding shipping related costs) either (your choice):

        1) full store credit for any returned item received within 90 days of purchased; or

        2) a refund (-a 10% restocking fee applies to all returns within 60 days of purchase, or

                            -for items received between 60 & 90 days from purchase date, we will gladly offer you

                             store credit)

Custom Made or Cut Products/Fabrics:

Clearly it is difficult to resell custom made, colored, or cut products and/or fabrics.

-Colored fiberglass products can not be refunded (they are custom colored to your selected size, type and color)- very sorry

-Custom cut fabrics under 5 yards are generally not resalable and therefore are not refundable.

-a 20% restocking fee will apply to all custom cut fabrics under 10 yards

-a 15% restocking fee will apply to all custom cut fabrics over10 yards

-a 10% restocking fee will apply to full rolls (100yards+)

Special/Custom Ordered Items:

Items that are custom ordered, or items specifically ordered in large quantities (well over quantities we normally stock) are generally not returnable, although we may be able to sell your items for you. Please contact us to discuss these options. Deposits are not refundable unless otherwise specified in writing.

Cost of shipping, shipping insurance, shipping materials, brokerage fees, customs fees, wire transfer fees & or return shipping can not be refunded, sorry. All returned items must be received in unused, undamaged, and resalable condition

Undeliverable Package(s) Policy: Soller Composites is not responsible for return, re-shipping, or related costs for packages returned not due to the fault of Soller Composites. If after 30 days of return the package has not been successfully delivered, the customer will be refunded according to our refund policy. We encourage our customers to ship via carriers who offer package tracking, include a phone number when ordering and watch the tracking progress in order to resolve any potential deliver issues before packages are returned.

If you have an issue with any of these guidelines, please contact us.  We are always happy to work with our customers!